Archive for Announcements

New Location: Amsterdam Datacenter

Starting today following the opening of our Europe Office Serverminds is able to offer it’s services out of the Databarn datacenter in Amsterdam.

The Databarn Datacenter has the following specifications.

  • More then 15.000 sqft datacenter space
  • CCTV Security
  • Redundant Power Supply’s
  • UPS Protected (2N)
  • Diesel Power Generators (2N)
  • Redundant Climate Control Systems (2N)
  • VESDA Fire Detection with FM-200 Fire Suppression
  • Cold Corridor Setup to save energy
  • Temperature in cold isle is 19 degrees Celcius, Humidty 50%

The network is fully IPv6 ready and each client will receive IPv6 Addresses based on their needs, switches are redundantly connected to different core switches.

Contact our Sales Department for information regarding the configurations available in this new location!

 

Customer Satisfaction Survey – Score 7.4

Customer Satisfaction Survey – Score 7.4

Serverminds scores a 7.4 on their recent Client Satisfaction Survey held under all clients.
Clients were asked to rate different parts of our service, below are the scores received for the various questions asked.

  • Support Response Time: 7.4
  • Support Resolution Time: 6.7
  • Courtesy of Technicians: 7.1
  • Support Technicians understands the problems: 7.4
  • Speed of the Server: 7.4
  • Speed of the Network: 7.5
  • Overall Quality of Services: 7.1
  • Prices of the Services: 8.5

The survey shows we need to work on the Support Resolution Times, to be able to improve the resolution times we have hired new staff members to handle the growing amount of tickets.

All current and new staff members are now receiving indepth and elaborate training in various Technical areas to improve the all around scope of technical knowledge.

We would like to thank all clients that took time out of their busy lifes to complete our survey, the results of the surveys allow us to improve our services based on client recommendations and experiences.

Coming to Europe!

We are announcing today that Serverminds will soon open a new office in Europe to better serve the growing amount of clients we receive from the European countries.

Besides opening a branch office in Europe, Serverminds will also expand it’s Cloud Infrastructure, Dedicated and Colocation services to Datacenters in The Netherlands and Germany.

Keep an eye on our blog for more information regarding this milestone in the history of Serverminds!

Serverminds is Fully Native IPv6 ready

As of August 1st 2009 the Hosting Services provided by SharedLayer are supporting the IPv6 protocol fully native. Along with the standard assignment of IPv4 addresses clients can now request their IPv6 range of addresses for their services.

Those who are unsure on what IPv6 offers will find some information in the introduction below.

IPv6 Protocol
The IPv6 Protocol, earlier designated IPng (next generation) is a more permanent solution of the shortage problems with the IPv4 addresses.
The introduction of IPv6 into the Hosting Networks is a lengthy process, SharedLayer is one of the first companies that made a step in this direction.

The IPv6 address is 128 bit long where the IPv4 address = 32 bits, the IPv4 provides an addressing capability of approximately 4 billion addresses.
In the early stages of the internet this seemed sufficient, not anticipating that the internet would grow explosively and worldwide.

IPv6 is provides an addressing capability of 2128 ≈ 3×1038 addresses, in a more understandable perspective this would mean that there is an addressing capability to assign an unique address to each device connected to the internet.
Another way of putting things into perspective is assuming that with IPv6 each person on the earth could own a IP range of the size of the current internet.

While these numbers are impressive it is not the intent of the IPv6 address space to assure geographical saturation with usable addresses, the packet format of IPv6 allows a better and systematic (hierarchical) allocation of addresses and efficient aggregration of routes.

Addressing Length

The length of the IPv6 address is the most impressive and also the most important change when changing from IPv4 to IPv6.
An IPv6 Address is usually written as eight groups of 4 hexadecimal digits, seperated by a colon.

Example:
2001:0db8:85a3:0000:0000:8a2e:0370:7334 

To shorten the writing of the address several simplifications to the address notation are allowed within the IPv6 address.
Any leading zero’s in a group may be ommited.

Example:
2001:db8:85a3:0:0:8a2e:370:7334

Besides ommiting leading zero’s in a group there’s another efficient method where one or any number of consecutive zero’s may be replaced by two colons (::)

Example:
2001:db8:85a3::8a2e:370:7334
 >

This method may only be used once in an address, because multiple occurences would lead to address ambiguity.

Accordingly, the localhost (loopback) address, fully written as 0000:0000:0000:0000:0000:0000:0000:0001, may be reduced to ::1 and the undetermined IPv6 address (zero value), i.e., all bits are zero, is simply ::

IPv6 Address Types
IPv6 addresses are classified into three types (RFC 4291)

Individual (unicast)
identifying single network interface. Assigned by a method resembling rather the CIDR than A, B and C Classes

Group (multicast)
identify a group of network interfaces, to whose members the data should be delivered to. Group addressed datagram is recommended for all group members, therefore it replaces the broadcast from IPv4. It’s support in IPv6 is mandatory!

Selective (anycast)
identifies a group of network interfaces, where one IP address can be assigned to several nodes simultaneously, but only the “closest” one should react (respond). 

Address Space Distribution

Prefix
::/128 Unspecified
::1/128 Loopback (Unicast Localhost)
ff00::/7 Unique Local Address
ff00::/8 Group (Multicast)
fe80::/10 individual local line